Bern Opera +0.7

Berne Opera +0.7

The Hotel Berne Opéra, a 34-room hotel owned by a family, was previously managed by a large hotel management agency. AGENCE CRÉHO was appointed to take over management in 2021. The 2021 Booking.com rating of 7.7/10 has now risen to 8.4/10. How did we achieve this? IN THE COMMON AREAS Creation of a coffee corner with quality coffee and tea by Café Richard Creation of a gaming room Creation of a room with books and board games Addition of home fragrance diffusers by EMOLIQUIDS Complete overhaul of breakfast products Installation of a new kitchen and a new customer buffet Upgrades to Wi-Fi access points and installation of surveillance cameras by Wifox France Addition of numerous trees and plants to the interior patio New armchairs in the lobby IN THE ROOMS Technical improvements in rooms: headboards, bed skirts, replacement of desk trays, and installation of shower screens instead of curtains New range of cosmetics, including invisible dispensers by La Bottega Replacement of trash cans and glasses in the bathrooms by Groupe GM Replacement of bedding by Comptoir du Matelas - Groupe MATSENN Upgrades to the air conditioning by Atmosph'air AT RECEPTION New website, highlighting our strengths, direct offers, and staff Display: room directory, bar menus, signage. Response to customer reviews. My Hotel Reputation. Guest reception procedures. Gifts for children upon arrival. Creation of Paris sightseeing itineraries. HUMAN RESOURCES: New hotel management focused on excellence and well-being with the hiring of an apprentice assistant manager. Replacement of two receptionists (no staff turnover). Monthly performance bonuses for staff.