hotelkit GmbH
About us
hotelkit is the central platform that digitizes and simplifies all operational processes in hotels. The award-winning all-in-one hotel operations software covers the four core areas of team collaboration, digital housekeeping, facility management, and knowledge AI, ensuring smooth workflows across the entire operation.
Hotel teams can use the platform to manage all tasks, workflows, and information in a structured way, centrally store SOPs and knowledge, and communicate seamlessly—independent of time and place, via app or desktop. With knowledge AI, documented standards and processes become instantly searchable and accessible via a built-in AI assistant.
The result: transparent communication, more efficient collaboration, and a noticeably easier workday.
More than 180,000 employees in over 4,000 companies worldwide already use hotelkit to increase team efficiency and sustainably improve service quality.
Products & services
hotelkit Collaboration
With hotelkit Collaboration, core processes such as shift handovers, repair orders, or tasks are structured and documented transparently. SOPs can be clearly communicated and made accessible to everyone via the digital handbook. Workflows are handled more efficiently and quickly. Features such as checklists, inspections, and walkthroughs make teamwork easier and foster greater transparency. This saves time, provides a clear overview of all processes, and ensures resources are used to their full potential.
hotelkit Housekeeping
With hotelkit Housekeeping, cleaning processes are digitally planned and documented in real time. Daily planning can be made automatically or via drag-and-drop, digital checklists ensure quality, and PMS integration enables seamless communication with the front desk. Lost & Found items and minibar stocks are also managed with ease. Dashboards and reports provide transparency and support optimal use of resources – for efficient operations and a motivated housekeeping team.
hotelkit Facility Management
With hotelkit Facility Management, repairs, maintenance, and asset management are digitally organized and documented transparently. Preventive maintenance can be scheduled with just a few clicks, while all equipment information—from manuals and warranties to usage data—is available centrally at any time. Repair orders can be reported on the go, enriched with photos, and prioritized by urgency. Real-time updates and automated progress tracking ensure that your technical team always stays on top of things. Dashboards and reports provide full visibility into all activities, help identify recurring issues early, and enable more efficient staff planning. The result: fewer breakdowns, optimized processes, and a smoothly running hotel operation.
hotelkit Knowledge AI
With hotelkit Knowledge AI, the documented knowledge within the digital handbook becomes instantly accessible and intelligently connected. The AI assistant draws on stored SOPs, standards, and internal processes to provide precise, context-based answers in seconds. Team members can ask questions just like in a chat and immediately receive the relevant information they need. This reduces search time, minimizes misunderstandings, and supports faster onboarding of new employees. Knowledge AI ensures that operational know-how is always available, improves process reliability, and helps teams work more efficiently throughout the day.