EXPERIENCE CRM
About us
Experience CRM — the French software designed for hotels, restaurants, and spas.
Your guests book your hotel, but OTAs keep their contact information and their commission. With Experience CRM, regain control of your customer relationships (and your direct revenue!).
We centralize all your customer data in a structured and deduplicated database: history, preferences, communications—everything is gathered in a single customer record. No more information scattered between the PMS, spreadsheets, and reception!
What we offer:
- Customer database connected to your PMS, updated in real time
- Automated customer journey before, during, and after the stay (SMS, WhatsApp, Email)
- Targeted marketing campaigns via SMS, WhatsApp, and Email (newsletters or automated communications) to boost your direct bookings
- Online reputation management: manage +40 review platforms from a single location, with assistance from our assistant FILIP AI
- Tailor-made loyalty programs for your best customers and VIPs, as well as a Customer Portal
- Personalized Guest App to sell additional services and enhance the stay
- FILIP AI, our free integrated AI assistant, to simplify your daily tasks (content generation, analytics, etc.)
Who is it for? Independent hotels and hotel groups, restaurants, and spas that want to professionalize their customer relations without investing in complex tools. More than 2,000 properties and nearly 200 hotel groups already trust us!
Why choose us? We are a CRM 100% designed for the hospitality industry. Our data is hosted in Europe and complies with GDPR. A responsive French/English-speaking support team and account managers are available to assist you with your use of the service.
Products & services
Loyalty Programs
Turn your customers into ambassadors with personalized programs that encourage repeat business and engagement.
E-reputation
Manage your online reputation, analyze customer reviews and continuously improve their satisfaction.
Guest App
Offer your customers a personalized, seamless and connected digital experience before, during and after their stay.
Marketing
Boost your direct revenue with targeted and personalized campaigns, whether automated or one-off.
CRM & Customer Relations
Centralize your customer data and personalize every interaction before, during, and after the stay.