The issue of customer reception is central in the hotel sector, as it contributes to a good customer experience, which promotes loyalty and bookings, via positive comments. Like other areas of the hospitality industry, reception is now being revolutionized by digital innovations, which will improve the speed of check-in, security, but also offer more services to the customer, particularly in relation to the discovery of tourist sites. Getting to grips with these digital solutions is one of the essential reflexes for optimizing customer reception in your establishment.