THE CONFERENCES
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March 19, 2025
09:30
-10:00
Room 1
Hotels, Restaurants
Tiktok & the CHR

Arnaud Cabanis
General Manager, Monetization - TikTok France and BeNeLux



March 19, 2025
10:00
-10:30
Room 1
Hotels, Restaurants
Customer experience and new expectations: authenticity, commitment and responsibility

Antoine Dubois
Head of Marketing - ACCOR


Romy Carrere
Editorial director - L'Hôtellerie Restauration


Tony Loeb
Journalist - Le 10 Minutes Hôtelier







March 19, 2025
10:00
-11:00
Room 2
Hotels
Digitizing hospitality: from back-office to customer experience

Océane Lahaye
Océane Lahaye - Customer satisfaction manager - Groupe Madeho


Leon Zhang Bao
Expert in luxury hotels

Lulia Catineanu
Sales Manager at Shij


Sébastien Calmejane
Business Development Director at FutureLog








Discover how back-office digitalization transforms operational efficiency and enriches the customer experience. By intelligently integrating customer feedback, you'll be able to fine-tune your offer and provide a tailor-made service, but how does it really impact your bottom line? Come and find out!
March 19, 2025
10:30
-11:00
Room 1
Hotels, Restaurants
Travel 2040: 2.4 billion reasons to get excited about the future of travel

Charles-Antoine Duron
Director Travel, Auto & Mobility - Google France



March 19, 2025
11:00
-12:00
Room 1
Hotels, Restaurants
Influence and social networks: How to attract and retain a new generation of customers?

Morgan Raux
Restaurateur


Alexis Thiebaut
Influencer - @leparisdalexis


Morgane Bresson
Digital & New Media Manager


Laura Hannoun
Influencer - Founder Caffeine Agency - Co-Founder Immersion









March 19, 2025
11:00
-12:00
Room 2
Catering
AI and restaurant chains: from technological promise to operational performance

Martin Dubuc
Customer Success Lead - Verteego


Guillaume Sarton
Sales Manager - Adoria





AI will spread everywhere, including the foodservice industry, but its effectiveness relies on a rapidly evolving need for expertise. Adoria has teamed up with Verteego (American Bamboo Rose Group), whose platform offers AI tailored to the challenges of the sector. Let's take a look at some concrete examples and prospects.
March 19, 2025
12:00
-13:00
Room 1
Hotels
Hotels: energy efficiency for a sustainable future

Rachel Loison
Deputy CSR & Employer Brand Manager - BWH Hotels France


Cyril Tomezyk
Commercial Engineer - Enera Conseil


Antoine Dromard
Antoine Dromard - Hospitality Division Manager at Wifirst


Guilain Denisselle
Founder - Tendance Hôtellerie









March 19, 2025
13:00
-14:00
Room 1
Hotels
Hoteliers: Using data to anticipate customer preferences

Veronique Siegel
President UMIH Hôtellerie Française


Mathieu Pollet
Co-Founder & Executive Director - Lounge Up


Melanie Lelivec
Marketing and Communications Director - Best Western France


Grégoire Mialet
Founder and CEO Happening Now


Guilain Denisselle
Founder - Tendance Hôtellerie











March 19, 2025
13:00
-14:00
Room 2
Hotels, Restaurants
Employee well-being through technology: using applications to improve team satisfaction and retention

Agnès Delcourt-Legoeul
Freelance journalist - Néo Restauration



March 19, 2025
14:00
-14:30
Room 1
Catering
Challenges facing the restaurant industry: declining customer numbers, rising costs and new consumer expectations - What solutions can restaurateurs offer?

Denny Imbroisi
Chef


Sabine Durand
Editorial director - Néo Restauration





March 19, 2025
14:00
-15:00
Room 2
Hotels
The new deal in hotel payment solutions

Ashok RAVI
Director of Revenue Management - CV Développement Group

Mathias Fierro
Head of Septeo Payments - Septeo


Sidonie Brisson
Partnership Director - Lyra






New payment standards are coming to France in 2025, transforming payment flow management into a definitive growth driver. Software integration, pricing, financial reconciliation, multi-channel and multi-modal payment, services... We tell you everything that's going to change!
March 19, 2025
14:30
-15:00
Room 1
Hotels, Restaurants
Back to basics in management and marketing thanks to digital technology

Bernard Boutboul
President - Gira



March 19, 2025
15:00
-16:00
Room 1
Catering
L'Addition & Adyen: A new era for restaurant payments

Thomas Lacrambe
Product Owner - Payment solutions, L'Addition


Arnaud Chevalier
Head of Account Management, Adyen


Hortense Bertoux
Account Manager, Adyen







March 19, 2025
15:00
-16:00
Room 2
Hotels, Restaurants
What if we (re)invented the customer experience for hotels, restaurants and tourism?

Kévin Giraudeau
Operations Manager - Ecole Française d'Hôtellerie et de Tourisme


Alain Beauvieux
Chairman and CEO - ACANTECH


François Laurent
Director ConsumerInsight - Past President ADETEM







Faced with the rise of giant platforms and changing consumer expectations, can independent establishments still hold their own? What strategies should they adopt to reinvent the customer experience and boost their appeal? An essential debate for the future of the sector.
March 19, 2025
16:00
-17:00
Room 1
Hotels, Restaurants
AI in 2025, where do we stand?

Veronique Siegel
President UMIH Hôtellerie Française


Severine Philardeau
Director - Alexa Entreprise


Gilles Maillet
Business Director - Meta


Nelson Burton
Chairman - AU COEUR DES VILLES









March 19, 2025
16:00
-17:00
Room 2
Hotels
Data-Driven Hotel Groups: Why Some Succeed, and Others Fail

Florian Montag
VP of Business Development - Apaleo


David Poprawka
Solutions Consultant, Global Products - Infor Hospitality


Guilain Denisselle
Founder - Tendance Hôtellerie







March 20, 2025
09:30
-10:00
Room 1
Catering
Building the Sodexo of tomorrow: digital, AI and innovation at the service of transformation

Anne Porcario
Director of Transformation & Technology - ExCom Sodexo France


Maxime Marembaud
Chief Digital, AI & Innovation officer - Sodexo Group





March 20, 2025
10:00
-11:00
Room 1
Hotels
Connected HR, engaged teams: how hotel chains are harnessing digital to excel
March 20, 2025
10:00
-11:00
Room 2
Catering
From payment to customer experience: how is data revolutionizing restaurant relationships?

Annaïg Ferrand
Co-founder and COO - Ephemera


Kevin Meert
Chief Sales Officer - sunday


Sybille Boubée de Gramont
Lead Key Accounts and Partnerships - Zelty







March 20, 2025
11:00
-12:00
Room 1
Hotels, Restaurants
Reinventing occupational health: a strategic lever for the hotel and catering industry

Edgar Anagnostou
Hotel & Restaurant Partnership Manager - Alan


Aurélie Mezbourian Fliedel
Marketing Director - Alan





March 20, 2025
11:00
-12:00
Room 2
Hotels
Beyond the front desk: how AI and automation are improving the customer experience

Karine Girard
Director of Guest Experience - Eklo Hotels


Florian Montag
VP of Business Development - Apaleo


Benoît Piel
Co-founder - Korner Hotels







March 20, 2025
12:00
-13:00
Room 1
Hotels
Innovating to build loyalty: improving the Customer Experience in the modern hotel industry

Pauline Oster
Vice President TRIBE Europe & North Africa


Ali Zeboudj
Director CANAL+ BUSINESS.


Charles Drouhaut
CEO - Otely


Ana Leperlier
General Manager Leprince Hotel Spa, Best Western Premier Collection


Guilain Denisselle
Founder - Tendance Hôtellerie











March 20, 2025
12:00
-13:00
Room 2
Catering
Reservations and cash registers: The secret of profitability in traditional restaurants, thanks to DATA!
March 20, 2025
13:00
-14:00
Room 1
Hotels
Hotel profitability: optimize the present and prepare for the future

Jon Cheniere
CEO Bowo


Céline Gaubert
Executive Vice President, Operations - Best Western France


Magali El Hage
Director of Global Customer Onboarding - Mews


Guilain Denisselle
Founder - Tendance Hôtellerie









March 20, 2025
13:00
-13:30
Room 2
Hotels, Restaurants
AI Revolution: Digital Communication Within Everyone's Reach with Meta

Julien Lechat
Customer Partner Travel - META



March 20, 2025
14:00
-15:00
Room 1
Catering
How is tech transforming fast food and the franchisor/franchisee relationship?

Thierry Veil
President - Bagelstein


Adrien de Schompré
Chairman and CEO - Matsuri


Bart de Breeze
President - Pokawa


Pascal Perriot
BrandContent Manager at France Snacking









March 20, 2025
14:00
-15:00
Room 2
Catering
Automation and optimization: the keys to reinventing foodservice operations

Jonathan Jablonski

March 20, 2025
15:00
-16:00
Room 2
Catering
Using technology to reduce waste

Thomas Barenfeld
Founder of Gaston à la campagne


Mehena Aboutit
Marketing Manager JRI, a company in the MMS group (Metrology and monitoring solutions)




